Policies and Services

Effective April 1, 2007

 GUARANTEES

All new orthotic devices include a comprehensive six-month patient satisfaction guarantee covering adjustments to devices as originally prescribed.  Devices are guaranteed against defects in materials and workmanship.  We will adjust or remake the device at no charge as required to ensure patient compliance.  New devices may not be returned for credit, as all devices are custom made for individual patients and cannot be reused or resold by the laboratory.  Any device sent back for repair within the guarantee period requesting chargeable additions or accommodations not ordered initially will incur a repair charge.

All chargeable repairs are also warranted for six months as described above.

All new orthotic devices except leather, diabetic and runner’s moulds carry a lifetime guarantee against shell breakage.

SERVICES

Casts will be stored digitally for a minimum of two years.  There is a shipping and handling fee of $10.00 per pair to return milled or plaster positive casts. 

One-day in-lab rush service is available at a cost of $32.00/pr.  Two-day in-lab rush service is available at a cost of $22.00/pr.  These fees do not include applicable shipping charges should you choose overnight return shipping.

Consultations are available as needed free of charge with our skilled in-house technical staff or with our medical director, Dr. Glenn Ocker.

We provide repair services for devices produced by other labs and we warrant these repaired devices for six months as described above.

Practitioners are entitled to two free pairs of custom orthotic devices per year at no charge.  A 30% discount is available to each practitioner’s immediate family and staff.

SHIPPING

Inbound shipping via FedEx Two Day Service, using our preprinted air bills or via the U.S. Postal Service using our prepaid business reply label is free of charge.  Inbound Overnight or Express shipments using our account will be billed based upon actual cost.

Our standard return shipping methods are via Federal Express Two Day or Ground Delivery Service and will incur shipping and handling costs of $9.00 or $8.00 per pair respectively.   Next Afternoon or Express return shipments will be billed based upon actual cost.

TERMS

Upon credit approval, terms will be extended as follows:

·         Terms are net 30 days from invoice. 

·      A monthly statement will be mailed at the end of each month for your convenience.

·         We accept credit card payments.  MasterCard or Visa is preferred.

·        Accounts with invoices more than 30 days past due may incur an interest charge compounding at a monthly rate of 1.5% and may be placed on COD status or credit hold.

CALL US TOLL FREE AT 1-866-678-4652

©2002 Integrity Orthotic Laboratories, Inc. All rights reserved. Webmaster